We do not offer refunds or exchanges on lashes, due to sanitation & health regulations.
Each and every order is is put together and packed hygienically and with care for the 100% satisfaction of our customers.
Once an item has been purchased, the order cannot be cancelled, this is due to the way orders are processed and shipped off very quickly so we cannot guarantee we will get your cancellation before your order is shipped to you.
We only replace items if they are defective or damaged upon arrival, subject to a case by case review. The item must be in original packaging and unopened, If you need to exchange it for the same item, send us an email at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Please note that by purchasing from our store AJOOSCOLLECTION.COM you accept and agree our Returns Policy.